FY2025-Annual-Report

36 Meeting Challenges Head On “ Since we have the infrastructure to handle day-to-day IT issues, we use the IT Project for emergency situations, such as viruses and spamware — anything that’s beyond our capacity to address. It’s great to have the IT Project as a backup. ” Karen Acker Chief Operating Officer West Bergen Mental Healthcare Technical Assistance Throughout the year, the IT Project and other NJAMHAA staff provide technical assistance on a broad range of technological, policy, legislative and regulatory matters. Examples of issues that the IT Project addresses are strengthening cybersecurity and other strategies for protecting organizations’ and individuals’ private information; implementation of electronic health record systems; resolving technical problems that arise in computer networks; and recommendations of hardware and software products to meet agencies’ specific needs. Highlights of the IT Project’s initiatives and achievements throughout the year begin on page 37. NJAMHAA’s advocacy and member services staff provides information and resources – including websites, publications, organizations and specific individual experts – to support members with their questions and projects relating to various topics, including policies, licensing, legislation, regulations and insurance. When needed, NJAMHAA requests and facilitates meetings with state staff, federal policymakers, national trade associations or others to address questions and concerns that impact a significant number of provider organizations and the individuals they serve. In addition, both NJAMHAA and the IT Project hosted a variety of webinars. Topics were: B usiness Continuity, Disaster Recovery, Resilience without Breaking the Budget Gregg Machita Account Executive, Expedient Keith Cadieux Solution Architect, Expedient Matthew Phayre Client Advisor, Tech Mercenaries L everaging Intuitive & Intelligent Solutions for Gained Efficiencies Taylor Hopkins Solutions Consultant, Netsmart Sandra Rocha Director of Client Development, Netsmart Understanding AI in Behavioral Health Loren Larsen CEO and Co-Founder, Videra Effective Communication with VoIP Jerry Stabile Chief Revenue Officer, Netcarrier Laura Bella Senior Director of Sales and Customer Success, Netcarrier U nlocking AI: A Guide for Managers and Decision Makers Ravi Ganesan President and CEO, Core EHR Solutions E ssential Coding and Billing Strategies for Mental and Behavioral Health Services Sherry Marchand, CPMA Chief Executive Officer, Founder and Principal Consultant, Core Consulting Solutions, LLC