FY2025-Annual-Report

38 Meeting Challenges Head On security services; and reviewing antivirus and Malwarebytes cloud service logs, along with other services that do not require in- person site visits. While maintaining and expanding services, the IT Project also continued to assist DMHAS, other divisions of the Department of Human Services, the New Jersey Innovation Institute and other stakeholders with the Substance Use Disorder Promoting Interoperability Program and the expanded version, Behavioral Health Promoting Interoperability Program, which is available to both mental healthcare and substance use treatment providers. The IT Project conducts outreach to providers to garner interest and assists providers with their electronic health record selection process, making recommendations based on the organizations’ sizes and budgets. The IT Project has also assisted with provider outreach, surveys and analysis, and has been a resource for both members and nonmembers who are interested in the program. In addition, the IT Project continues to operate a help desk, answering calls to help organizations anticipate and move to the future. The help desk not only addresses questions and resolves problems with KEY SERVICES CONSISTENT SUPPORT TECHNICAL SUPPORT HELP DESK TRAINING AND RESOURCES Cybersecurity: Enhanced protection measures Compliance: Support to meet state and federal regulations Care Coordination: Improved access to integrated care Long-term Staff: Strong relationships with agencies Affordable Services: Lower costs for high-quality support Personalized Support: Immediate assistance for IT issues Microsoft 365 Transitions: Smooth cloud service integration Remote Tools: Efficient server and network maintenance Conferences and Webinars: Regular updates on IT topics, staying ahead of IT advancements Bits & Bytes : Biannual publication UNIQUE PARTNERSHIP Collaboration with DMHAS: Innovative solutions through practice groups Provider Assistance: EHR recommendations and program support providers’ systems and hardware, but also provides guidance for completing the Universal Services Transaction Form and Quarterly Contract Monitoring Reports, and working with the DMHAS Contract Information Management System and New Jersey Substance Abuse Monitoring System. In fact, the greatest value of the IT Project is “the ability to have personalized support: a live person to answer support calls instead of always needing to leave voicemail,” according to Steve Hirsch, LSW, MSW, MBA, Vice President of IT, Human Resources and Administrative Services.