NJAMHAA-FY23-Annual-Report

36 Breaking Barriers in Behavioral Health Care providing security services; and reviewing antivirus and Malwarebytes cloud service logs, along with other services that did not require in-person site visits. The remote tools also allow the IT Project to help agency staff by connecting to their computers to help with issues and install software when needed. The IT Project assisted agencies with implementing the Avast AV endpoint protection and managed cloud solution, which is available through TechSoup.org at a very reasonable cost, and has been educating provider organizations about the grant program from Microsoft for utilizing its Azure services. The IT Project also continued to assist agencies with recommendations for hardware, software and cloud service purchases and upgrades. To expedite hardware rollouts, hardware was delivered to the NJAMHAA office for configuration and then shipped or personally delivered to agencies. This year, the IT Project staff has increased on-site support when needed and requested by agencies. The IT Project still remains an extremely cost-effective alternative to commercial IT vendors operating in New Jersey. Server updates and maintenance Review and quarantine third-party spams Security Solutions Remote Help Desk Review computer security software service logs While maintaining and expanding services, the IT Project also continued to assist DMHAS, other areas of the Department of Human Services, the New Jersey Innovation Institute and other stakeholders with the Substance Use Disorder Promoting Interoperability Program. The IT Project conducts outreach to providers to garner interest and assists providers with their electronic health record selection process, and makes recommendations based on the organizations’ sizes and budgets. The IT Project has also assisted with provider outreach, surveys and analysis, and has been a resource for both members and nonmembers who are interested in the program. Recently, the Division of Medical Assistance and Health Services (Medicaid) requested a copy of the IT Project’s initial survey for the program, as it was of interest to another state seeking to implement a similar incentive program for providers. In addition, the IT Project continued providing help desk services to support the following DMHAS applications: Universal Services Transaction Form, Quarterly Contract Monitoring Reports and the Contract Information Management System. IT PROJECT REMOTE SUPPORT