NNews-July-2023

20 July 2023 depression and anxiety, as well as to serve individuals with autism and attention deficit hyperactivity disorder. I’m proud that we’re flexible in trying to meet the community’s needs,” Tozzoli said. For example, the Rainbow Resources Program is a subgroup of therapists who are highly trained in serving the LGBTQ population. In addition to changes from the clinical perspective, Tozzoli and Karen Acker, Chief Administrative Officer and Chief Compliance Officer, have observed changes in agency administration and use of technology over the years. “We’ve adapted to the changing healthcare landscape, particularly in technology. Ten years ago, we didn’t have electronic medical records or any automation. Now, we have both,” Acker said. Automation includes client tools to pay bills and schedule appointments online. In addition, West Bergenwas one of many agencies that made its first foray into telehealth during the pandemic. Another positive change that everyone is benefiting from is the reduction of stigma, which was also prompted by the pandemic — specifically the significant increase in the prevalence of mental illnesses and substance use disorders and, therefore, in the demand for services. West Bergen created more therapy groups — for example, for men, who commonly did not reach out for help prior to COVID. Tozzoli shared another powerful illustration of decreasing stigma. “We used to be in an office blocked by railroad tracks so people were not seen coming here. Now, we’re on a street, clearly visible,” he said. To further reduce stigma, as well as build awareness of West Bergen’s services, the staff educate people. “Anywhere and any time people want to talk about mental health, we’ll be there. It shows they’re not alone,” Tozzoli said. Integrity House: 55 Years “ Over the years, w e matured as an o rganization. We s tarted primarily treating addictions. When I joined Integrity House 38 years ago, we starting putting an emphasis on mental health and primary health problems,” said Bob Budsock, MS, LCADC, President and CEO, who also serves on the NJAMHAA Board of Directors and New Jersey Mental Health Institute’s Board of Trustees. “Many people with substance use disorders have co-occurring mental health problems. If we don’t treat mental health issues along with addiction, the treatment would not be effective. This was a big part of the agency evolving.” Budsock shared that he is especially proud of the past ten years, with one of the highlights being the creation of a Certified Community Behavioral Health Clinic. “We need to make a greater impact in Newark, which is hardest hit by drug and alcohol abuse, mental illness and poor health outcomes. Many in Newark whomwe work with have a range of challenges, so they’re already at a disadvantage when it comes to being healthy and thriving,” he said, indicating that the common challenges are associated with social determinants of health (e.g., housing, food, transportation). Integrity House’s mobile services have “blossomed” over the past ten years, Budsock shared. “We go to individuals and the community areas with the greatest need and where access to services is a challenge,” he said. The agency has its own mobile unit that is new and has had other two mobile initiatives in partnership with the County of Essex and the City of Newark. “What keeps me here is witnessing the impact our programs have on individuals who come to us for help. Many are broken, their lives are in disarray when they come here. I have the opportunity to observe the transformation while they’re here,” Budsock said. “We stay in touch with people we have served. They’ve gone on to do great things in their lives. They’re in mainstream society and in very important positions.” “We’re fortunate to have a seasoned, experienced, talented and passionate leadership team,” Budsock said. “This is not easy work. We serve people who tried other treatment programs. When nobody else wants to treat individuals or don’t have the capability to provide services, we’re proud to work with people with very complex needs.”