NNews March 2024

16 March 2024 WilliamE. Metro Chairman and CEO, Founder HarryMarshall Senior Managing Director, Managed Services Larry Consalvos President and COO “We received positive feedback from law enforcement. They don’t always know where to bring people, and it’s not their job to assess risk and determine the level of care needed. The BHH does this,” Loughery said. She added that to build awareness of the BHH, CCT distributes business cards with a QR code in the community. How IXP and CCTWork Together “Access centers do insurance staging, verifications, and more of the pre-intake functions. There’s more to this process with the different structure that we work in,” Loughery explained. “We needed a way to have a crisis team available to triage and navigate to the right level of care for mental illness, substance use, and co-occurring disorders treatment. We developed a solution by having an access center and hubwith an immediate connection through IXP.” “The BHH is a one-stop call center that can triage each caller’s circumstances and needs and coordinate the shortest path to appropriate community-based care that doesn’t necessarily require a traditional 911 police response,” Underwood said. He added that transportation is also provided when needed. “The BHH functions as the front end for behavioral health providers, performing the initial triage, scheduling, and patient demographic input directly into the provider’s electronic health record system,” as Underwood described. “This process accelerates the in-person pre-intake process by having the consumer data pre-entered, allowing each patient tomeet directly with a casemanager and clinician. This also reduces the administrative burden on clinical staff, allowing them to concentrate on patient interactions and treatment.” “If the consumers’ needs are outside the scope of outpatient mental health treatment, our navigators coordinate appropriate referrals within the Catholic Charities system of care or other programs based on each client’s needs and location,” Underwood explained. Individuals can contact the BHH seven days a week between 8:00 a.m. and 6:00 p.m. by calling or texting 609-729-5468 or emailing ixpbhh@ixpcorp.com . During hours when the BHH is not staffed, calls are answered by on-call personnel. “We’re also working with IXP on the Quality Improvement Program (QIP). We can immediately “ As consumers find immediate treatment, we expect calls to traditional outlets like 911 will decline. ” Michael Underwood Director, Integrated Marketing and Communications (continued on page 17)