2026 IT Program Book

14 NJAMHAA IT Project Conference 2026 SESSION 2.3 . . . . . . . . . . . . . . . . . . . . . . . . . . 1:00 PM - 2:00 PM Operationalizing AI Beyond the Chatbot: What your IT Team Needs to Know Now COURSE DESCRIPTION: Artificial intelligence (AI) isn’t plug and play. Most organizations have experimented with chatbots or tools like ChatGPT, but making AI do actual work inside your organization is a different thing entirely. This session breaks down what that takes: rethinking your workflows, connecting AI to your existing systems, putting governance in place that fits behavioral health, and figuring out where to start so you get results without creating new problems. Practical, non-technical, built for IT, clinical, and executive leaders. LEARNING OBJECTIVES: At the end of this session, attendees will be able to: 1. Understand the operational requirements for implementing AI in an organization, including how workflows, systems integration, and governance must change to support effective AI use. 2. Identify practical strategies for integrating AI tools into existing organizational systems and processes, particularly within behavioral health environments. 3. Develop an initial roadmap for responsible AI adoption, including how to prioritize use cases, manage risks, and achieve meaningful outcomes without introducing new operational or compliance problems. Michael Koker Director of AI Strategy & Implementation NetCarrier S P E A K E R SESSION 2.4 . . . . . . . . . . . . . . . . . . . . . . . . . . 1:00 PM - 2:00 PM Targeting the Magic Bullet: Using Machine Learning to Influence Behavioral Health Outcomes Afternoon Sessions COURSE DESCRIPTION: Explore how machine learning can be leveraged to better understand and influence human behavior in behavioral health settings. This session will examine how data-driven insights can uncover the social and emotional barriers that prevent individuals from seeking mental health and addiction services. Participants will learn practical strategies for equipping staff with real-time, digitally delivered tools to respond effectively in the moment. Additionally, the session will highlight how empowering case management teams with actionable data can improve engagement, track service utilization, and identify barriers to care — ultimately driving better outcomes for the populations they serve. LEARNING OBJECTIVES: At the end of this session, attendees will be able to: 1. Identify social and emotional barriers that impact access to mental health and addiction services. 2. Apply machine learning–driven tools to support real-time staff response and client engagement. 3. Utilize data insights to monitor service utilization and address barriers to care within case management workflows. Bob Gold Chief Clinical Behavioral Technologist and Founder GoMo Health ® Carolyn Quinn, CRSP, CPRP, CPRS, I/C PRS, DRCC, B.S. Director of Community Engagement and Wellness Programs Mental Health Association NJ- Atlantic County S P E A K E R S P E A K E R